|
|
 |
 |
|
|
|
|
 |
 |
 |
|
Frequently Asked Questions
|
|
Welcome to our FAQ Page. We will attempt to answer the most common queries that we receive.
However, if your question is not covered on this page, please email us on support@otter2000.com and we will be happy to answer any query you may have.
|
Why do you use PayPal for your subscriptions?
How do I know I can rely on your hosting service?
Why do you insist on a 12 month contract for monthly paid subscriptions?
What if I do not want to continue my subsbsription?
I have tried using the Demo of your Web Builder, but have had problems understanding how it works. Can you help?
I want more than one Domain Name to be hosted. Can you give any discount?
Why do you use PayPal for your subscriptions?
Quite simply because we find that it allows our users to use any currency, is free and simple to use, it is totally secure and it helps us to take immediate action when a payment is made by advising us instatntl that you have paid.
Not only that, it costs us less than a Merchant account, which means that we can pass on those savings in our prices to you.
Back to Top
How do I know I can rely on your hosting service?
We work in partnership with one of the largest and most trusted Hosting Companies - Ace-net - and share a small part of their enormous hosting hardware.
So, even if Otter 2000 should cease to trade (and we have no intention of doing that!) your hosting would remain safe.
Back to Top
Why do you insist on a 12 month contract for monthly paid subscriptions?
Simply because we have to pay for the Domain Name registration, the Hosting service, and for the Web Site Builder up front.
Therefore, we do not make any profit from monthly subscriptions until most of the monthly instalments have been paid.
Back to Top
What if I do not want to continue my subsbsription?
Of course, we cannot stop you from deciding you do not want the service.
However, we have paid up front for your Domain Name, and we would not be willing to release that until the annual subscrition has been paid in full.
Back to Top
I have tried using the Demo of your Web Builder, but have had problems understanding how it works. Can you help?
Certainly. If you have difficulty using the Demo, contact us at support@otter2000.com telling us the problem and we will try to help.
However, we should say that there is an on-line help facility which you can use whilst in the demo mode that should answer most questions. Try that first.
You can of course, use the demo as many times as you like for practice purposes.
Back to Top
I want more than one Domain Name to be hosted. Can you give any discount?
Quite possibly. Contact us on info@otter2000.com and we will consider your request.
Back to Top
|
|
|
 |
|
|
|
|
|
